Field Service Management Consultant – Global Network

About the role

Join Accenture’s Smart Aftersales Service team to lead transformation initiatives for field service operations across multiple industries. You will help clients improve technician productivity, first‑time‑fix rates and overall service performance.

Key responsibilities

• Support and deliver Field Service Management (FSM) transformation projects.
• Design and optimise work‑order management, dispatch, scheduling and route‑optimization processes.
• Participate in client workshops, business‑process redesign and preventive/corrective maintenance programmes.
• Collaborate with technical teams on FSM platform implementations and support proposal development.

Required profile

• Advanced English and a university degree.
• 2–5 years (Analyst) or 5–9 years (Consultant) of experience in field service, aftermarket service operations or related roles with FSM platform exposure.
• 10–15 years (Manager) or 15–20 years (Senior Manager) of relevant experience.
• Experience in industries such as industrial equipment, automotive, aerospace & defence, high‑tech, medical devices or manufacturing.

Required skills

• ServiceMax
• Salesforce Field Service
• ServiceNow FSM
• IFSM
• Microsoft D365 Field Service