Strategic Client Relationship Manager - Payer (Remote)

About the role

Optum Financial, part of UnitedHealth Group, is hiring a Strategic Client Relationship Manager for its Payer practice, working remotely from anywhere in the U.S. The role is the executive point of contact for a key strategic Payer client (at least $1M revenue) and is accountable for profitable growth and retention of the client, contributing to the commercial market P&L. For hires in the Minneapolis or Washington, D.C. area, a minimum of four days per week must be spent in the office.

Key responsibilities

• Build and grow consultative relationships with key Payer clients, assess the value delivered and create a value story aligned with the client's strategy
• Lead team members across the organization to increase the value provided to the client
• Present Optum Financial solutions to executives, decision makers and key influencers, including on-site or virtual meetings
• Ensure service and delivery commitments are met, resolve performance issues and coordinate the operational interface between clients and Optum teams
• Negotiate renewals, contracts, statements of work and performance guarantees, acting as liaison with contracting, legal and finance
• Drive client savings and revenue growth through performance management, contract renewals and upsell opportunities with sales
• Report savings achievements, opportunities and service level agreements, and update client tracking systems
• Influence external customers at VP and C-Suite level as a trusted executive partner

Required profile

• 2+ years of progressive experience in leadership roles in healthcare or financial services, with a record of leading growth programs
• 2+ years building relationships with C-Suite and board-level clients, and with internal C-suite and matrixed stakeholders
• Proven track record of collaboration, strategy development and strategic planning, analytics and problem solving
• Excellent verbal and written communication, critical thinking and ability to influence executive leadership
• Ability to handle confidential matters, manage multiple issues and delegate when needed
• Willingness to travel up to 20%
• Driver's license and access to reliable transportation

What we offer

• Comprehensive benefits package, incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility)
• Career development opportunities