Store Manager

About the role

Hot Topic is looking for a Store Manager for its Hagerstown location to lead the store in reaching sales targets, recruiting, development and performance management. The role combines hands-on retail leadership with customer service and talent development.

Key responsibilities

• Ensure the store meets its sales plan and/or comparable sales goals
• Recruit, develop and retain a collaborative team, mentoring staff through recognition and feedback
• Engage customers through social media, store web applications and clienteling
• Run an operationally sound business with clear structure, delegation and autonomy
• Watch shrink and loss prevention, payroll hours, schedules and other factors affecting business
• Communicate with retail leadership and HQ on trends and customer feedback
• Run sales reports and use data to guide strategy
• Manage supply ownership and spend, and adapt to new technologies
• Merchandise the store using planograms and launch promos on time

Required profile

• At least 1-2 years of retail store management experience
• High school diploma or GED equivalent; a degree is an advantage
• Open-minded and curious about pop culture fandoms and music trends
• Able to move around the store, merchandise products with approved equipment and pack and unpack boxes weighing up to 50 pounds

Required skills

• Communication, recruiting and operations (payroll, reporting, scheduling, merchandising)
• Ability to roll with change in a fast-changing retail environment