Staff Application Engineer - Instrumentation

About the role

ABB is hiring a Staff Application Engineer for its Instrumentation Technical Support and Training function. The engineer partners with customers to ensure the Service portfolio is delivered effectively, helping with the deployment, operation and maintenance of ABB's products, platforms and systems according to ABB standard processes and safety guidelines. The work model is hybrid, based in Bartlesville, OK or Houston, TX.

Key responsibilities

• Provide expert technical support for ABB's full instrumentation portfolio, covering automation software and hardware, system startup, troubleshooting, recovery, maintenance and resolution of complex customer issues.
• Deliver remote and on-site field service support, including preventive and corrective maintenance, troubleshooting customer installations and supporting product deployment and operational readiness.
• Own customer incidents and escalations, keeping customers informed of status, root causes, corrective actions and solutions while meeting service-level commitments.
• Act as a trusted technical advisor, proactively identifying risks, supporting production continuity and delivering training and application guidance.
• Collaborate with R&D, Manufacturing, Product Management, Logistics, Calibration, Sales and Services to resolve issues and improve products.
• Document technical knowledge, develop self-service support content, share best practices and advocate for product enhancements based on customer feedback.

Required profile

• Bachelor's degree in engineering (electrical, mechanical, chemical, mechatronics, CS, etc.) or a related field.
• Experience troubleshooting hardware, software, systems, platforms or instrumentation equipment.
• Strong problem-solving skills and excellent customer-facing communication; proficient or native English speaker.
• Willingness to travel up to 15% domestically and existing work authorization to work for ABB in the US.
• Preferred: experience supporting ABB instrumentation products, field service, preventive maintenance or managed services, and familiarity with KCS methodologies.

What we offer

• Hybrid work arrangement.
• Medical plans (PPO or high-deductible with HSA), dental and vision coverage, and company-paid life and AD&D insurance.
• Short- and long-term disability coverage, supplemental accident and critical illness insurance, and paid parental leave.
• 401(k) savings plan with company contributions and an employee stock acquisition plan.
• 11 paid holidays and vacation based on years of service.