Spa Supervisor

About the role

At Delano Miami Beach, the Spa Supervisor works under the general guidance of the Director of Spa to support and oversee daily spa operations, ensuring cleanliness, service, safety and guest satisfaction. The role gives daily direction to spa coordinators, attendants and therapists, coordinates guest flow and treatment schedules, and escalates significant staffing, financial and operational decisions to the Director of Spa.

Key responsibilities

• Work daily with the Director of Spa, giving shift updates, guest feedback and operational reports
• Keep the spa, equipment and guest areas clean and maintained, and monitor treatment room readiness and restocking
• Oversee attendants and locker room upkeep, and make sure the spa opens and closes on schedule
• Reinforce dress code, punctuality, professionalism and service standards, sharing performance observations with the Director of Spa
• Coordinate therapist appointments, schedules and shift coverage through Book4Time within approved staffing plans
• Supervise spa reception, help with front desk coverage, breaks, reservations and guest communication
• Handle guest services, including retail assistance and issue resolution
• Coordinate group services with staff and external coordinators
• Support staff training and coaching, documenting performance concerns and referring formal reviews to the Director of Spa
• Monitor massage and spa supply inventory and storage standards, and submit purchase requests for approval
• Oversee daily Book4Time operations, reservation accuracy, guest transactions, cash reporting and schedule coordination
• Perform occasional lateral tasks across the team to support guest service

Required profile

• High school diploma or equivalent; bachelor's degree preferred
• 1-2 years of spa or wellness experience, with supervisory or shift-lead experience preferred, ideally in an upscale or luxury hotel
• Experience coordinating daily spa operations, guest service and front desk activities
• Flexible availability to work varied shifts, including weekends and holidays
• Neat, clean and well-groomed appearance, following department uniform guidelines

Required skills

• Proficiency in Book4Time or comparable spa reservation software and general computer applications
• Strong team leadership, coaching and customer service skills
• Excellent organization and multitasking, and strong verbal and written communication
• Ability to maintain high standards of cleanliness, safety and facility maintenance