Software Engineer III – Contact Center Engineering

About the role

The Contact Center Engineering team is looking for a Software Engineer III to design and develop scalable solutions that power seamless customer support experiences. You will work closely with product, UX, and operations to deliver high‑quality code that meets business objectives.

Key responsibilities

• Analyze and scope business and technical requirements for agile development.
• Design, develop, configure, and maintain software components ensuring scalability and reliability.
• Write clean, minimalistic code following coding standards across multiple languages.
• Create automation scripts to support CI/CD pipelines.
• Implement telemetry and security features to meet compliance and performance goals.
• Develop and execute test cases, monitor performance, and troubleshoot production issues.
• Provide technical guidance to small engineering groups and collaborate with stakeholders.

Required profile

• Proven expertise in object‑oriented programming with JavaScript, Python, or C.
• Strong experience with agile methodologies, user story creation, and iterative development.
• Hands‑on experience building and maintaining CI/CD pipelines.
• Ability to perform root‑cause analysis and apply corrective actions.
• Familiarity with software testing strategies and quality assurance processes.

Required skills

• JavaScript
• Python
• C
• CI/CD pipeline development
• Automation scripting
• Telemetry implementation
• API development
• Platform design