Service Supervisor - Haven at Arrowhead

About the role

The Service Supervisor at Haven at Arrowhead oversees and performs technical and mechanical work so that the inside and outside buildings, grounds, amenities and common areas of the community meet the company's standards for cleanliness, appearance, safety and functionality. The role reports to the Community Manager.

Key responsibilities

• Complete work orders from resident requests and routine upkeep by diagnosing defects and repairing them according to policy, safety standards and code requirements.
• Oversee the make-ready process for vacant units: pre-move-out inspection, punch list, vendor and contractor scheduling, supplies, maintenance tasks and final inspection.
• Set standards for the cleanliness and appearance of grounds, amenities, building exteriors, unit interiors, breezeways, curbs, signage, the leasing office, garbage areas, parking lots and other common areas.
• Inspect the work of other service team members, contractors and vendors, and develop corrective action plans where needed.
• Maintain spare parts and maintenance material inventory and help the Community Manager order supplies and tools within budget.
• Complete monthly preventative maintenance per the Policy and Procedure Manual and assist in preparing the budget for repairs, maintenance and capital projects.
• Run regular safety meetings, keep MSDS sheets current and stay up to date on OSHA and other safety requirements.
• Handle resident questions and complaints courteously and efficiently.

Required profile

• High school diploma, GED or related experience and training.
• Experience in property management maintenance, other building maintenance or a related trade.
• Own hand tools unless prohibited by state law, with knowledge of their safe use and maintenance.
• Valid driver's license to operate a golf cart on the property, if applicable.
• Able to work indoors and outdoors in all weather, lift up to 25 pounds alone and 50 pounds with help, and work a flexible schedule including call-outs on evenings, weekends and holidays.

Required skills

• EPA certification Type I, II or Universal if the job involves sealed HVAC systems.
• All certifications required by state and local jurisdictions.
• Proficiency in internet, word processing, spreadsheet and database programs; property management system experience preferred.
• Basic math skills for reviewing financial and administrative documents.

What we offer

• Medical, dental, vision, disability and life insurance, with low employee-only medical costs.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays for new hires, plus birthday off after 1 year.
• Onsite housing discount, 401(k) with company match up to 6%, paid parental leave and fertility benefit reimbursement.
• Weekly, monthly and/or quarterly bonus programs for onsite property positions.