Service Delivery Manager (PMO)

About the role

Circles is seeking a highly execution‑oriented Service Delivery Manager to anchor its Project Management Office. You will act as the operational engine for the market team, ensuring that promised features are built, tested and shipped on time and on budget.

Key responsibilities

• Own end‑to‑end delivery of new feature development, managing scope, schedule and resources across the region.
• Serve as the single point of contact between Customer Operations and Platform Engineering, translating client requests into actionable technical tickets.
• Maintain a high‑visibility delivery pipeline, guaranteeing release predictability without disrupting platform stability.
• Drive change‑management processes, providing documentation, runbooks and training for smooth hand‑offs.

Required profile

• 5–8 years of technical project management experience, preferably in Telco, SaaS or Fintech environments.
• Proven ability to bridge agile engineering (Scrum/Kanban) and 24/7 live support (ITIL) operations.
• Strong execution mindset with a focus on structure, documentation and data‑driven predictability.

Required skills

• Deep familiarity with cloud‑native architectures, API integrations, microservices and CI/CD pipelines.
• Proficiency with Jira, Confluence and advanced road‑mapping tools.
• Understanding of ITIL frameworks and release management processes.