Senior Vice President, Strategic Operations

About the role

HHM Hotels is looking for a Senior Vice President of Strategic Operations in Philadelphia, PA. The role provides enterprise leadership for key operational initiatives across the portfolio, connecting operations, analytics, technology, brand performance, owner relations, transitions, openings and property support. It oversees the Strategic Operations, Operations Analytics and Guest Service and Quality functions, and works closely with executive leadership, regional teams, ownership groups and brand partners.

Key responsibilities

• Set and lead the strategic operations agenda, turn enterprise objectives into operating plans, tools, standards and measures of success, and advise executive leadership on operational risks and trends.
• Lead operations analytics and technology, including reporting, comparative data, operational platforms such as Hotel Effectiveness, and consistent reporting across the portfolio.
• Take part in owner and asset-management relationships, prepare operational reporting and recommendations, and support regional and property leaders in addressing owner concerns.
• Oversee hotel transitions (acquisitions, conversions, relinks, management changes, exits), openings and relaunches, and coordinate cross-functional workstreams.
• Deploy internal and third-party task force resources, set prioritization criteria and monitor effectiveness, costs and outcomes.
• Manage senior-level brand partnerships, guide brand requirements, quality assurance and guest experience, and oversee the Guest Service and Quality function.
• Lead and develop the Strategic Operations and Guest Service and Quality functions, coach leaders and build succession readiness.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Finance or a related field preferred.
• Minimum of 10 years of progressive leadership experience in hotel operations, strategic operations, operational excellence or a related discipline.
• Senior-level experience supporting a multi-property portfolio of branded and independent hotels across several service segments.
• Demonstrated success leading hotel transitions, openings, operational initiatives and cross-functional projects.
• Experience working with hotel owners, asset managers, brand representatives and senior executives.

Required skills

• Strong knowledge of hotel operations, analytics, labor productivity, technology platforms, guest experience, brand standards and financial performance.
• Ability to lead and develop teams, manage competing priorities, communicate with varied stakeholders and travel regularly.

What we offer

• Medical, dental and vision health insurance, paid time off and 401k company match.
• Free basic life insurance, travel discounts and commuter transit and parking benefits.
• Employee assistance and wellness program, educational and professional development, and technology reimbursements.