Senior Telecommunications Assistant

About the role

The Senior Telecommunications Assistant provides expert oversight of desktop and server environments at the United Nations Headquarters, ensuring reliable on‑site IT services for all user departments. Reporting to the Information Systems Officer, the role also acts as Deputy for the onsite support pillar, coordinating enterprise‑wide support operations.

Key responsibilities

• Supervise and schedule a team delivering desktop administration, software distribution, and 2nd‑level troubleshooting.
• Plan, configure, test, and deploy server hardware and software, including LAN, operating systems, M365, Citrix, and security solutions.
• Maintain 24 × 7 monitoring, backup, and incident response for critical server systems.
• Develop and enforce procedures for software delivery, updates, and beta testing across the UN network.
• Provide technical guidance and training to junior staff and coordinate with other OICT units.
• Design and manage internal databases and file structures to support service delivery.
• Identify opportunities for system upgrades or re‑engineering and lead implementation projects.
• Ensure compliance with UN infrastructure standards and liaise with user departments for configuration requests.

Required profile

• Senior‑level experience in both desktop and server administration within a large, multi‑site organization.
• Proven ability to lead technical teams, plan work schedules, and mentor junior staff.
• Strong analytical and problem‑solving skills for complex troubleshooting and system design.
• Excellent communication skills to coordinate with diverse user groups and internal units.
• Commitment to maintaining 24 × 7 service availability and adhering to security standards.

Required skills

• Windows desktop administration
• Linux/Unix server administration
• Microsoft 365 (M365) suite
• Citrix virtualization
• DNS and DHCP configuration
• Firewall and security software management
• Software distribution and scripting (e.g., PowerShell)
• Backup and disaster‑recovery solutions
• Database management basics
• Network and LAN infrastructure knowledge