Senior Specialist, Branch Operations Management

About the role

Santander is seeking a Senior Specialist to lead Branch Operations Management in the United States. The role focuses on ensuring efficient, secure branch performance while delivering exceptional customer experiences and supporting team development.

Key responsibilities

• Oversee daily branch operations, ensuring compliance with policies, procedures, and regulatory requirements.
• Manage risk controls related to cash handling, vault and ATM custodianship, and transaction processing.
• Deliver personalized, seamless service and resolve customer issues promptly.
• Maintain effective lobby management to optimize customer flow and engagement.
• Conduct cash counts, maintain audit logs, and support teller line coaching.
• Utilize data‑driven decision‑making to improve branch performance and operational efficiency.
• Assist nearby branches as needed based on business requirements.

Required profile

• High school diploma, GED, or equivalent work experience.
• Demonstrated ability to perform essential duties in a fast‑paced banking environment.
• Strong communication skills for in‑person, phone, and digital interactions.
• Commitment to delivering high‑quality customer service and maintaining operational integrity.

Required skills