Senior Medical Collector

About the role

The University of Miami/UHealth Central Business Office is seeking a full‑time Senior Medical Collector to work in Miami, FL. The role ensures patient demographic information is accurate, proper funding sources are billed, and collections are performed promptly while collaborating with patients, insurers, and physician offices to maximize reimbursements.

Key responsibilities

• Contacts various payers and patients to collect on outstanding accounts and tracks all calls.
• Identifies patterns of patient and insurance concerns and reports to supervising staff.
• Handles incoming patients’ questions and concerns, and documents them appropriately.
• Prepares reports on items assigned and recommends plans of action.
• Responds to over‑the‑phone and in‑person inquiries from patients and insurance carriers.
• Coordinates the resolution of patient accounts and verifies demographic and insurance information.
• Works on accounts receivables in assigned areas to maximize reimbursement.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

Required profile

• High School diploma or equivalent.
• Minimum 3 years of relevant experience.
• Knowledge of generally accepted accounting procedures and principles.
• Attention to detail and accurate completion of assignments.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and collaboratively.
• Effective oral and written communication skills.
• Any appropriate combination of education, experience, and certifications.

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental, tuition remission, and more.