Senior Manager, Field Effectiveness

About the role

Amgen is hiring a Senior Manager, Field Effectiveness for its US Field Excellence team, which supports the sales organization through Field Effectiveness, Incentive Compensation, Field Operations and Field Systems and Capabilities Transformation. The role reports to the Associate Director, Field Effectiveness and covers the Rare Disease business unit. It is a flexible commuter position to either the Deerfield, IL or Thousand Oaks, CA office, with 2 to 3 days per week on site.

Key responsibilities

• Integrate and align field effectiveness initiatives and coordinate with cross-functional partners
• Analyze data, optimize business processes and use tools to improve the effectiveness of the field force
• Identify issues and opportunities in sales fundamentals and work with stakeholders on SFE initiatives to improve sales productivity
• Manage and coordinate special projects such as sales force size and structure, launch readiness and pilot tests
• Develop and execute field effectiveness strategies and programs, including tactical plans
• Work with Analytics, Reporting and other stakeholders to build sales force metrics and dashboards and regularly assess field performance
• Lead cohesion team meetings covering operations, IC, Reporting and CRM teams
• Work with regional leadership on customer targeting, field reporting, field alerts, omnichannel/digital and field transformation
• Monitor industry trends and adapt capabilities to changing business needs

Required profile

• Basic qualification: doctorate with 2 years, master's with 4 years, bachelor's with 6 years, associate's with 10 years, or high school diploma with 12 years of experience in sales analytics, field effectiveness, management consulting or commercial operations
• Preferred: 7+ years of experience in sales analytics, field effectiveness or life sciences management consulting, and 2+ years managing people or leading teams, projects or programs

Required skills

• Strategic thinking and planning: turning business plans into objectives and aligning resources
• Critical thinking and strong analytical skills to diagnose business issues
• Program management: leading cross-functional teams to improve field operations processes
• Collaboration and clear communication with stakeholders at all levels

What we offer

• A competitive benefits package including retirement and savings plan, medical, dental and vision coverage, life and disability insurance and flexible spending accounts
• Discretionary annual bonus or sales-based incentive plan, stock-based long-term incentives and time-off plans
• Flexible work models where possible