Senior Manager, Care & Enrichment

About the role

The ASPCA's Behavioral Rehabilitation Center (BRC) in Weaverville, NC, rehabilitates extremely fearful, under-socialized dogs, such as those taken from puppy mills and hoarding situations. The Senior Manager, Care & Enrichment is part of the operations leadership team and oversees daily operations, giving supervision, coaching and developmental support to a team of Care & Enrichment Technicians. The position reports to the Senior Director, Operations and has 8 direct reports.

Key responsibilities

• Oversee daily care and enrichment of the animals, using low-stress handling and husbandry techniques, and monitor the population for medical and behavioral changes
• Work with Medical and Behavioral teams to evaluate population needs, communicate animal status and support treatment sessions
• Maintain daily care protocols (nutrition, sanitation, infectious disease prevention, behavioral care) and lead the development, maintenance and annual review of daily care and enrichment SOPs
• Collect sheltering data to support animal placement in foster and adoptive homes and coordinate animal movement in and out of the shelter
• Contribute to annual budget planning and align operational practices with other ASPCA departments
• Manage 8 direct reports (2 Lead Care & Enrichment Technicians and 6 Care & Enrichment Technicians), including weekly one-on-ones, performance reviews, training and scheduling
• Onboard Temporary Care & Enrichment Assistants, visiting staff and Responders, and manage care workforce planning and staffing

Required profile

• Availability to work five days per week, typically Tuesday through Saturday, including one weekend day
• Flexibility to work days, evenings, weekends and holidays when operations need it
• Ability and willingness to travel up to 20% of the time, including at least once per quarter to transport animals or support in the field or temporary shelter
• In-person position reporting to the BRC in Weaverville, NC

What we offer

• Target hiring salary range of $73,000 - $77,000 annually
• Health coverage, employer-paid dental and optional vision, plus vacation, sick, bereavement and paid parental leave
• 401(k) with employer matching and additional annual contribution
• Professional development, internal mobility and field support opportunities