Senior IT Engineer - US West Coast

About the role

We are looking for a Senior IT Engineer to join our remote IT team, preferably located on the West Coast near San Francisco or Seattle. You will be the first point of contact for employee technical requests and will own day‑to‑day support and infrastructure projects.

Key responsibilities

• Handle help‑desk tickets, including password resets, access provisioning, and troubleshooting Slack, Google Workspace, Zoom, and other SaaS tools.
• Manage the device lifecycle: procure, provision, configure, ship laptops, and perform off‑boarding wipes and returns.
• Administer Google Workspace users, groups, aliases, and licenses via console and CLI.
• Support endpoint compliance and deploy security policies across the fleet.
• Maintain corporate software licenses, renewals, and access reviews.
• Assist with office networking, AV equipment, and provide technical training and documentation.

Required profile

• Experience in IT support or help‑desk roles, comfortable working independently.
• Strong written communication skills for remote coordination.
• Self‑directed with curiosity about systems and automation.

Required skills

• macOS troubleshooting and terminal usage.
• Google Workspace administration.
• Fundamental networking knowledge (DNS, DHCP, LAN/WAN).
• Basic cybersecurity principles (endpoint security, encryption, access controls).
• Scripting experience in Python, Bash, or JavaScript.
• Familiarity with MDM platforms, cloud services (AWS, GCP) and infrastructure‑as‑code concepts.