Senior Director, Client Success

About the role

Revecore helps hospitals recover earned revenue so they can continue serving patients and communities. As Senior Director of Client Success you will manage the most strategic and complex client relationships, ensuring strong partnerships and leading recovery strategies for at‑risk engagements.

Key responsibilities

• Manage a portfolio of strategic and complex clients and act as the executive relationship owner.
• Provide regular performance updates to assigned executive sponsors and engage them for strategic support or escalation.
• Lead development and execution of action plans for at‑risk clients.
• Coordinate recovery strategies with Operations and leadership.
• Track client health indicators within CSP or Salesforce and demonstrate Revecore value through strategic reporting.
• Identify service expansion opportunities and mentor Directors and Client Success Managers.
• Support long‑term client retention through proactive partnership management.

Required profile

• Minimum 8 years of healthcare revenue cycle experience.
• Experience managing large and complex client relationships.
• Strong financial and operational analysis skills.
• Executive‑level communication abilities.