Senior Desktop Support Engineer

About the role

We are looking for a Senior Desktop Support Engineer to provide high‑level technical assistance in a fast‑paced financial‑services environment. The role serves as the senior escalation point for complex desktop, hardware, software, network and access issues while delivering professional support to employees at all levels.

Key responsibilities

• Provide advanced on‑site desktop and end‑user support, handling complex hardware, software, application, network connectivity and access issues.
• Diagnose and resolve Windows OS, Microsoft Office, and desktop application problems.
• Install, configure, maintain and troubleshoot computers, mobile devices, peripherals and conference‑room technology.
• Manage support tickets in ServiceNow, prioritising requests and meeting response and resolution targets.
• Support employee onboarding and offboarding, including device preparation, application setup and account access.
• Administer user accounts, password resets, permissions and access management via Active Directory and Microsoft Intune.
• Collaborate with infrastructure, network, security and application teams to resolve escalated issues.
• Create and maintain technical documentation, support procedures and knowledge‑base articles.

Required profile

• Minimum five years of professional desktop support or help‑desk experience.
• Prior experience supporting users in the financial‑services industry.
• Strong troubleshooting skills for hardware, software and connectivity problems.
• Excellent written and verbal communication with a customer‑service focus.
• Ability to work independently and handle confidential information appropriately.

Required skills

• Windows operating systems
• Microsoft Office suite
• Active Directory
• Microsoft Intune (or similar endpoint‑management platform)
• ServiceNow ticketing system
• TCP/IP networking, VPN and Wi‑Fi troubleshooting
• Hardware and peripheral troubleshooting (printers, conference‑room tech)
• Remote‑access tools