Desktop Support Analyst

About the role

We are looking for a Desktop Support Analyst to provide hands‑on technical assistance to employees in a fast‑paced, professional environment. The role involves owning and resolving Windows, Microsoft 365, hardware, and connectivity issues with minimal guidance.

Key responsibilities

• Provide desk‑side and remote support, diagnosing Windows 10/11, Microsoft 365, and hardware problems.
• Install, configure, and deploy desktops, laptops, printers, docking stations and other peripherals.
• Resolve account lockouts, password resets, and basic permission requests using Active Directory or Microsoft Entra ID.
• Assist with endpoint setup and management via Microsoft Intune or similar platforms.
• Manage incidents and service requests in ServiceNow or comparable ticketing systems.
• Troubleshoot basic VPN, Wi‑Fi, and network connectivity issues, escalating complex problems as needed.
• Support new‑hire setups, equipment replacements, system upgrades, and technology rollouts.

Required profile

• 2–5 years of hands‑on desktop or end‑user IT support experience.
• Strong practical experience troubleshooting Windows 10/11 in a business environment.
• Hands‑on experience resolving Microsoft 365 issues, especially Outlook and Office applications.
• Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues.
• Working knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with Microsoft Intune or comparable endpoint management tools.
• Experience using ServiceNow or a similar ticketing system.
• Excellent communication skills and a service‑oriented approach.

Required skills

• Windows 10
• Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)
• Active Directory / Microsoft Entra ID
• Microsoft Intune
• ServiceNow
• VPN and Wi‑Fi networking
• Desktop, laptop, printer, docking station hardware