Senior Brand Success Manager - Bilingual (Korean/English)

About the role

Faire is a technology wholesale platform connecting independent retailers worldwide with products from around the world. Its Brand Success team partners with and coaches the highest-potential brands to use the platform effectively, grow their sales and simplify their operations. The role is a results-oriented customer success / account management position managing a book of roughly 200-250 brands, with success measured against sales goals on brand utilization of Faire's tools and upselling of new products and programs. The position is based in Los Angeles.

Key responsibilities

• Engage regularly with brands through scaled and 1:1 email, phone, in-person and video calls
• Own your book of business and the revenue outcomes you are responsible for driving
• Build customer relationships based on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct through brand sales and marketing to maximize retailer acquisition
• Drive adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities and coach brands from strategy through execution
• Communicate new product releases and updates to accounts
• Collect and communicate customer feedback to help prioritize product development
• Work cross-functionally with support, product, design and marketing teams
• Use data, graphs and reports to track performance and beat goals

Required profile

• Fluent in Korean, supporting top-performing apparel brands whose preferred language is Korean
• 5+ years of experience in sales, account management or business development in a fast-paced environment
• Quota-based, goal-oriented role; strong communication, ownership, collaboration and analytical skills

Required skills

• Experience with fundamental sales and data tools such as Salesforce, data visualization software and call recording tools
• Ability to leverage AI tools to streamline workflows and strengthen pitches

What we offer

• OTE pay range of $132,000 to $181,000 per year in Los Angeles, plus eligibility for equity and benefits
• Hybrid model: office 3 days per week (Tuesdays, Thursdays and a flex day), with remote work up to 4 weeks per year
• Paid time off, paid parental leave up to 16 weeks, comprehensive health coverage and fertility benefits
• Mental health support, professional development stipends and an employer-sponsored retirement plan