Senior AI Automation Specialist

About the role

Join a founding team within BILL's CXO division to build agentic AI systems that automate manual work, improve visibility, and prevent operational gaps. You will shape architecture, workflows, and culture from the ground up, collaborating directly with leaders across CARE, QA, Advocacy, and WFM.

Key responsibilities

• Automate repetitive operational workflows such as CES reporting, QA transcript analysis, knowledge article maintenance, and SOP-driven case workflows, deploying automations across Slack and Salesforce at scale.
• Detect and flag stalled handoffs, aged cases, SLA breach risks, and duplicate cases, ensuring bots behave as expected.
• Provide leaders with self‑serve data and insights, delivering automated business intelligence on site health, volume, SLA, and CES.
• Build memory architecture for bots to incorporate staffing, feedback, transcripts, and agent activity at scale.
• Connect and deploy orchestration layers (MCP, custom connectors) to automate CX business workflows and productize internal tools.
• Measure operational reliability and system accuracy, designing escalation patterns for human intervention.
• Partner with the data team to maintain trustworthy AI outputs and scale solutions across the organization.

Required profile

• 5+ years building and deploying production systems, with strong Python experience.
• 2+ years working with large language models in production, including prompt configuration, tool use, function calling, RAG pipelines, and agentic frameworks.
• Proven ability to design LLM orchestration and integration layers that connect AI agents to business systems.
• Experience measuring operational reliability of AI systems and translating technical outcomes into business value.
• Comfort with ambiguity and ability to define approaches rather than follow preset specifications.

Required skills

• Python
• SQL
• Salesforce integrations
• DevRev
• Cresta
• dbt
• Redshift
• Trino

What we offer

• Competitive salary ranges based on location
• Comprehensive benefits including 100% paid health, dental, and vision plans
• 401(k) retirement plan, HSA/FSA accounts
• Paid holidays, flexible time off, and wellness days
• Employee Stock Purchase Program and stock options
• Remote‑first work environment with optional in‑person collaboration