Security Operations Dispatcher

About the role

Amentum is seeking a Security Operations Dispatcher to support its team in the Williamsburg, Virginia area. The position provides 24/7/365 coverage, including nights, weekends and holidays, and is responsible for receiving, prioritizing and responding to emergency and non-emergency calls while coordinating with police, fire, medical and other emergency services. It is currently part of a proposal effort and is not yet guaranteed.

Key responsibilities

• Receive and process requests for assistance using two-way radios, multi-line telephone consoles, computer-based dispatch platforms and other communication equipment.
• Dispatch police, fire, EMS, security and other specialized personnel to the scene.
• Interview callers using established protocols to assess the incident and triage the response.
• Monitor status boards, unit availability charts and computer systems to deploy the closest resources.
• Provide pre-arrival instructions using approved emergency medical guidelines when needed.
• Monitor alarm system indicators for fire, intrusion or other emergencies and document alarm-related activities.
• Maintain accurate logs, incident records and daily activity reports, and update Standard Operating Procedures with the site Security Office.
• Prepare the Daily Tour of Duty report, route calls to the right departments or agencies, and issue replacement hotel room keys and track master key issuance.
• Test communication equipment, alarm systems and backup systems regularly.

Required profile

• High school diploma or GED.
• Valid driver's license and U.S. citizenship.
• Active government-issued security clearance at the time of application.
• Ability to multitask in a fast-paced environment and stay calm under stress.

Required skills

• Strong verbal and written communication skills.
• Sound judgment under pressure.
• Operating two-way radio systems, telephone consoles and dispatch software.

What we offer

• Hourly, overtime-eligible pay of $28.76, under the Service Contract Act, with possible health and welfare payments.
• Health, dental and vision insurance, paid time off and holidays.
• Retirement benefits including 401(k) matching, parental leave and educational reimbursement.
• Employee stock purchase plan, tax-saving options, disability and life insurance, and pet insurance.