Sales Operations Director

About the role

Arctiq, a global technology services company offering managed services in hybrid cloud infrastructure, cybersecurity, data and AI and enterprise service management, is looking for a Sales Operations Director. The role leads a team of Sales Operations Specialists (ISRs) who support Client Directors and customers, and optimizes sales processes, CRM systems and operational strategy to improve efficiency, scalability and revenue growth. It is a hybrid position open only to candidates based in Nashville, Atlanta or Las Vegas.

Key responsibilities

• Lead and manage the Sales Operations team, fostering a culture of excellence, collaboration and innovation.
• Manage daily sales operational support for Client Directors and sales leaders.
• Manage sales opportunities in HubSpot and share insights with executive and sales leadership.
• Oversee quotations and sales order processing in line with company guidelines.
• Drive operational improvements to sales processes and the tech stack (HubSpot, Aviso, ConnectWise, NetSuite).
• Work with the sales team to identify and resolve process inefficiencies.
• Analyze sales performance metrics and recommend process improvements.

Required profile

• 7+ years in Sales Operations, Sales Enablement or a related field, with 3+ years in a management role; tech industry experience is a plus.
• Experience building sales enablement programs from the ground up.
• Ability to analyze data, build actionable insights and communicate to senior stakeholders.
• Strong cross-functional collaboration and project management skills.

Required skills

• Hands-on experience managing and optimizing CRM systems, with a track record of adoption and optimization.
• Experience with HubSpot, ConnectWise and NetSuite is highly preferred.