Sales Development Representative - Grooming Salons

About the role

Packyard is software for pet grooming salons in the US, handling bookings, client records, payments and text reminders. It is hiring one Research and Sales Associate, working remotely and full time as a contractor, reporting to the founder. The role starts on Monday 10 November 2026.

Key responsibilities

• 10 November to 30 November: research phase. Make 40 discovery calls a day to US grooming salons and run 30-minute interviews with salon owners, learning how they book, get paid and remind clients.
• Log every call in a Google Sheet with clear tags in under 10 seconds, and share what you heard with the founder each week.
• From 1 December: sales phase. Call the same salons to sell Packyard, using what was learned in November to know what owners care about.

Required profile

• 1 to 2 years on the phone with US or Canadian customers; cold calling, inside sales and customer research.
• No fear of 80 dials a day and hearing no; no warm leads needed.
• Habit of asking a question and then staying quiet; the first month is about listening, not pitching.
• Your own setup: a quiet room, stable internet and a headset.
• Nice to have: experience selling or supporting software, booking or payment tools; work with small businesses such as salons, clinics or restaurants; running customer interviews or user research; a pet or work near a grooming or vet business.