Room Service Order Taker

About the role

Loews Coral Gables Hotel, a AAA Four-Diamond property in The Plaza Coral Gables, is looking for a service-driven Room Service Order Taker. The team member is the voice behind the phone, guiding guests through menus, upselling with confidence and coordinating between guests, the kitchen and the service teams so that every in-room dining experience is seamless.

Key responsibilities

• Answer incoming calls promptly and courteously, following Loews Hotels' service standards.
• Record food and beverage orders accurately in the POS system and confirm details with guests.
• Provide menu guidance, suggest enhancements and highlight specials.
• Coordinate with kitchen, bar and room service attendants for timely and accurate delivery.
• Handle special requests, dietary needs and additional amenities.
• Maintain organized logs of orders, calls and special instructions.
• Assist with inventory tracking for menus, promotional materials and supplies.
• Address guest concerns and escalate issues when necessary.
• Attend mandatory training sessions and meetings, and perform other duties as assigned.

Required profile

• Knowledge of food and beverage terminology and ability to learn upselling and order-taking procedures.
• Exceptional guest service and telephone skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work a flexible schedule including weekends and holidays.
• Veterans and military spouses are encouraged to apply.

Required skills

• Computer skills and ability to operate basic office equipment.
• Effective organizational and communication skills.

What we offer

• Competitive health and wellness benefits, 401(k) with company match.
• Paid sick days, vacation, holidays, bereavement leave and pet bereavement.
• Tuition reimbursement and training and development opportunities.
• Pet insurance, team member hotel rates and other discounts and perks.
• Subsidized parking rates and complimentary meals in the Team Member Café while working.