Retail Store Associate

About the role

As a Retail Store Associate, you will be the friendly face customers look forward to seeing. You will help identify what they need, answer questions about products and services and recommend solutions that make their day easier. You will also work with internal teams to keep the store running smoothly, from stocking shelves and merchandising displays to giving feedback to the purchasing team.

Key responsibilities

• Welcome customers and help point them in the right direction
• Share accurate information about products, pricing and services
• Help customers compare features and prices
• Suggest helpful add-ons or other products
• Handle returns and exchanges smoothly
• Process transactions at the point-of-sale system and assist with order pickups
• Collaborate with internal teams on stocking, merchandising and feedback to the purchasing team

Required profile

• A background of customer service or sales experience
• Fluent use of technology
• Strong personal, written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem-solving skills
• A construction or industrial background is not required but is advantageous

What we offer

• Health, vision and dental insurance with company contributions
• Employee assistance program with 24/7 access
• Paid time off that increases with tenure, plus volunteer paid time off
• 401k matching options with no vesting requirements

Applications are accepted only through the online application process.