Retail & Quotient Engagement Manager

About the role

Oliver Wyman, a global management consulting firm, is hiring an Engagement Manager for its Retail and Quotient practice within the Consumer, Telco and Technology (CTT) group. The role sits in Boston, with openings also listed for Chicago, New York and Dallas. Engagement Managers lead client projects and aspects of the client relationship and commercial process alongside partners, and share responsibility for the success of a specific engagement.

Key responsibilities

• Provide day-to-day leadership of client projects and the client relationship, and guide clients as trusted advisors across execution of the commercial process.
• Lead and manage complex programs to ensure on-time delivery that meets agreed goals, using firm best practices and technical competence.
• Build business by identifying new and expanded opportunities, and contribute thought leadership on a broad range of adjacent topics.
• Develop others and build a followership, acting as a role model for firm values and well-regarded by partners, peers and clients.
• Oversee the consulting team as it develops hypotheses, reviews client information, conducts client interviews, derives insights and produces deliverables.
• Support partners in project execution through project management, work planning, workflow management and coaching of more junior team members.

Required profile

• Preference for 4-7 years of relevant experience in strategy consulting with a top-tier strategy consulting firm or similar organization.
• Track record of leading and managing teams in fast-paced, demanding environments, with a strong background in strategic problem solving and analytical skills.
• Client management experience and an undergraduate or advanced degree from a top academic program.
• Willingness to travel 50% of the time, including internationally.

Required skills

• Quantitative, technical toolkit including proficiency in SQL and Python.
• Machine learning, data science and AI/genAI capabilities preferred.
• Excellent written and verbal communication, facilitation and presentation skills.