Restaurant Host

About the role

The Loews Atlanta Hotel in Midtown Atlanta is looking for a warm and welcoming Host/Hostess, the first point of contact for guests and a key part of setting the tone for their dining experience. The role manages reservations, waitlists and seating charts so that service runs smoothly with minimal wait times.

Key responsibilities

• Greet guests warmly and professionally on arrival.
• Manage reservations, walk-ins and waitlists using the hotel's reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain the cleanliness and organization of the host stand and entrance area.
• Answer phone calls and help with questions about hours, menus and reservations.
• Coordinate with servers and managers for timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns empathetically.
• Follow hotel policies and procedures, attend regularly and reliably, and perform other duties as assigned.

Required profile

• Previous experience in hospitality, customer service or restaurant hosting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including nights, weekends and holidays.
• Physical ability to stand for long periods and move around the restaurant.

Required skills

• Familiarity with reservation systems.
• Basic computer skills.

What we offer

• Health and wellness benefits, 401(k) with company match, paid sick days, vacation, holidays and bereavement leave.
• Tuition reimbursement, pet insurance and training and development opportunities.
• Team member hotel rates, uniform with complimentary dry cleaning, discounted garage parking and MARTA transit pass.
• Complimentary meals in the Team Member Cafeteria while working.