Reservations Coordinator – Remote Hospitality Role

About the role

Callicoon Hills, a boutique hotel and event venue in the Catskills, is seeking a remote Reservations Coordinator. You will be the engine that keeps all guest bookings, group room blocks, and event lodging running smoothly while providing a seamless experience for both guests and the on‑site team.

Key responsibilities

• Manage day‑to‑day reservations: new bookings, modifications, cancellations, confirmations, and guest inquiries.
• Coordinate group room blocks from setup through cutoff, maintaining guest lists and rooming details.
• Process refunds, billing adjustments, and reservation corrections accurately.
• Support lodging logistics for weddings, corporate retreats, and other on‑property events.
• Serve as the communication bridge between remote reservation activity and the on‑site team, ensuring special requests and arrival notes are captured.
• Maintain clean, accurate records in the hotel’s PMS and property management systems.
• Handle pre‑arrival guest communications and troubleshoot reservation issues proactively.

Required profile

• Hands‑on hospitality experience, preferably in a boutique hotel, resort, or independent property.
• Comfortable working independently in a remote environment while staying connected to an on‑site team.
• Strong written communication with a polished, professional guest‑facing tone.
• Highly organized, detail‑oriented, and able to juggle multiple requests without losing track.
• Calm under pressure, flexible, and genuinely team‑oriented.

Required skills

• Experience with Mews property management system.

What we offer

• Fully remote work arrangement.
• Competitive monthly salary of $1,600–$2,000.
• Opportunity to contribute to a distinctive boutique hotel experience.