Remote Call Center Agent for Hospitality Brands

About the role

LEFT LANE Hospitality Group is looking for a remote Call Center Agent to join its Guest Services team. The role supports luxury and lifestyle hotel properties, handling guest inquiries, reservations, and service requests across phone, email, and live‑chat channels.

Key responsibilities

• Field inbound guest inquiries via phone, email, and live chat for multiple hospitality properties.
• Execute reservation transactions, including new bookings, modifications, upgrades, and cancellations.
• Promote property amenities, dining options, packages, and seasonal events to maximise booking conversions.
• Record guest preferences, special occasions, accessibility needs, and stay details in central reservation systems.
• Address billing questions and reservation concerns while complying with data‑privacy standards.

Required profile

• Prior experience in hotel reservations, guest services, or contact‑center operations, preferably in a luxury or boutique setting.
• Familiarity with property‑management and reservation tools such as SynXis, StayNTouch, or Revinate.
• Strong verbal and written communication, remote workflow management, and conflict‑resolution skills.

Required skills

• Experience with SynXis VoiceAgent.
• Experience with StayNTouch.
• Experience with Revinate.