iGaming Team Leader (Korean)

About the role

We are seeking a Korean‑speaking Team Leader to manage and motivate a remote customer support team within the iGaming sector. You will ensure high‑quality player experiences across all support channels while driving performance and continuous improvement.

Key responsibilities

• Lead, support and motivate a team of Korean‑speaking customer support agents.
• Oversee daily operations, monitor performance, productivity and quality standards.
• Handle escalated player queries and complex issues.
• Identify process improvement opportunities and collaborate with other departments.

Required profile

• Native‑level Korean language skills with good English communication.
• Previous experience in iGaming customer support or player services.
• Prior experience in a team‑lead or supervisory role.
• Strong communication, organisational and problem‑solving abilities.

Required skills

• Leadership and people‑management experience.
• Ability to work independently in a remote environment.

What we offer

• 100% remote working.
• Company‑provided laptop.
• 6‑month renewable contract.
• Attractive employment benefits and leadership development opportunities.