Registration Specialist – Emergency Department

About the role

The Registration Specialist supports patient flow in the Emergency Department by accurately gathering demographic, insurance, and clinical information. This position ensures patients are registered, financially cleared, and scheduled appropriately while delivering a welcoming experience.

Key responsibilities

• Interview patients in person or by phone to collect demographic, insurance, and clinical data.
• Verify and scan insurance cards, IDs, and required regulatory forms.
• Obtain and confirm provider orders, ensuring they match scheduled services.
• Determine patient financial liability, provide estimates, and refer to financial counseling when needed.
• Review daily schedules, identify conflicts, and coordinate resolutions with staff and providers.

Required profile

• High School Diploma/GED with at least 1 year of customer service or healthcare experience.
• Ability to remain calm and resilient in a noisy, high‑stress emergency environment.
• Preferred: Associate’s Degree in healthcare or related field and 2 years of registration/insurance verification experience.
• Preferred: Bilingual in Spanish and English.

Required skills

• Proficiency with computer systems and typing.
• Knowledge of medical terminology.
• Ability to interact with a diverse patient population and handle emergency situations.