Registrar Assistant and Customer Support Specialist

About the role

The Office of the University Registrar (OUR) at Georgetown University is seeking a Registrar Assistant and Customer Support Specialist to enhance administrative efficiency and deliver high‑quality service to faculty, staff, and students. Reporting to the Deputy University Registrar, you will manage classroom scheduling, support the ticketing system, and oversee document imaging for student records in a fast‑paced campus environment.

Key responsibilities

• Process high‑volume classroom reservation requests from faculty, student groups, and external organizations, optimizing space usage.
• Coordinate billing for internal and external groups and represent the office on planning committees such as New Student Orientation and Summer Planning.
• Serve as primary point of contact for the customer service ticketing system, develop dashboards, and assist staff in resolving inquiries via email, phone, and chat.
• Oversee document imaging workflows, supervise student workers, and ensure data accuracy, FERPA compliance, and audit readiness.
• Analyze interaction data and operational workflows to identify bottlenecks, generate performance reports, and recommend improvements.
• Collaborate with CETS‑UIS, the Student Services Center, and other campus partners to provide responsive support.

Required profile

• Bachelor’s degree or equivalent experience in administration, records management, or a related field.
• Demonstrated ability to manage multiple priorities in a high‑volume, deadline‑driven environment.
• Strong written communication skills for creating SOPs and training materials.
• Experience working with university or large‑scale administrative offices preferred.

Required skills

What we offer

• Opportunity to work within a prestigious university setting in Washington, D.C.
• Professional development and training in records management and customer service.
• Collaborative campus community focused on social justice and academic excellence.