Regional Patient Access Lead - Great Lakes

About the role

The Regional Patient Access Lead leads and manages a team of field-based Patient Access Liaisons in the Great Lakes region, helping them meet business and personal development objectives. The Patient Access team listens to patients, interprets their needs and gives friendly, professional answers to their logistical questions about medication access. The lead also contributes to the strategic direction of the business and coordinates with Area Sales Directors on teamwork, communication and Amgen By Your Side services.

Key responsibilities

• Lead and manage a team of patient access liaisons, accountable for their performance, training and compliance
• Develop key performance metrics and track each team member's progress against them
• Develop each team member individually to fit the needs of the region
• Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing and Training to support patient access to medications
• Ensure the team receives appropriate fundamental and ongoing training
• Identify new patient needs and work with cross-functional teams to communicate them
• Coordinate team participation in national and local patient meetings and events
• Oversee and support patient programs, if applicable, and develop presentations on group objectives and performance at least quarterly

Required profile

• Basic qualification: doctorate degree with 2 years of Patient Access experience, or master's degree with 4 years, or bachelor's degree with 6 years of Patient Access experience
• Preferred: pharma or medical industry experience, people management experience, rare disease experience, and previous patient educator or patient access experience
• Requires 50-75% regional travel, including some overnight and weekend commitments

Required skills

• Proficiency in Microsoft Office
• Excellent presentation and PowerPoint skills
• Knowledge of PhRMA, OIG and other guidelines for compliant medical communications
• Knowledge of insurance, reimbursement and foundation assistance in healthcare

What we offer

• Annual salary range of $175,958.50 to $238,061.50, depending on skills, experience and qualifications
• Health, dental and vision coverage, life and disability insurance, and a retirement savings plan with company contributions
• Discretionary annual bonus or sales-based incentive plan, stock-based long-term incentives
• Time-off plans, flexible work models including remote work where possible, and career development opportunities