Quality Assurance Supervisor, Distribution Center

About the role

The DC Quality Assurance Supervisor ensures inventory accuracy flows through problem resolution, system and process quality, and vendor compliance. The role builds relationships with internal customers, vendors and functional groups at the SSC to drive quality within the distribution center and support service to more than 100 stores. It reports to the Operations Manager and leads a project work team.

Key responsibilities

• Identify, analyze and resolve inventory control, warehouse management system and process issues, conduct root cause analysis, document issues and recommend improvements (40%)
• Assist in disposing of freight diverted to the Problem Resolutions Area due to inventory, vendor compliance or systems issues (20%)
• Act as liaison between IT, WMS and Vendor Compliance groups, monitor WMS releases from the SSC and ensure successful rollout (10%)
• Audit inbound shipments, report deficiencies such as ASN and load quality defects, and partner with AP, vendors and IPR on inventory accuracy (10%)
• Train managers and associates on the warehouse management system, load quality reporting and ASN compliance (10%)
• Diagnose, troubleshoot and maintain hardware issues and maintenance problems (10%)

Required profile

• At least 18 years old and legally permitted to work in the United States
• High school diploma or GED
• Preferred: 2 years of work experience
• Travel of 5% to 20% of the time, typically overnight
• Physical work involving walking, standing, stooping, climbing and lifting, sometimes heavy or awkward
• Exposure to temperature extremes, moving machinery, loud noise and fumes

Required skills

• Preferred: knowledge of Manhattan WMS
• Preferred: MS Office Suite
• Preferred: knowledge of the RDC warehouse operation