Program Administrator – French Speaking

About the role

OneMagnify is seeking a bilingual Program Administrator to support its Loyalty & Incentives practice. You will act as the primary point of contact for French‑speaking customers, handling inbound and outbound calls, emails, and ensuring smooth processing of loyalty and incentive programs.

Key responsibilities

• Answer inbound customer calls in French and English and make outbound calls to gather or provide program information.
• Verify program eligibility using internal tools and databases.
• Process claims, manage confidential data, and maintain accurate records.
• Escalate and follow up on critical issue cases until resolution.
• Adhere to OneMagnify’s quality standards, policies, and procedures.

Required profile

• Fluent in written and spoken French and English.
• Strong multitasking abilities in a fast‑paced environment.
• Detail‑oriented with a commitment to delivering high‑quality work.
• Excellent communication and customer‑service skills.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Structured training program during the first three weeks.
• Opportunities to develop business acumen within a digital agency.
• Collaborative environment with exposure to marketing and customer‑service projects.