Senior Customer Service Representative (Temporary)
umiami · Coral Gables
Job description
About the role
The University of Miami seeks a Senior Customer Service Representative (Temporary) to handle a wide range of inquiries, complaints and service requests. The role involves direct interaction with customers through multiple channels and provides guidance to lower‑level staff.
Key responsibilities
- Assist lower‑level customer service staff with daily requests and escalations.
- Receive, research, and respond to inquiries, service requests, and complaints via face‑to‑face, email, fax, telephone or regular mail.
- Resolve complex or unusual problems, verify solutions, and communicate outcomes to customers.
- Maintain detailed records of all interactions in the appropriate databases.
- Escalate unresolved issues to department leadership and handle confidential information with discretion.
Required profile
- High School Diploma or equivalent.
- Minimum of 3 years of relevant customer service experience.
- Demonstrated learning agility, teamwork, and strong written and verbal communication skills.
Required skills
- Office software
- Computer applications
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Published 4 hours ago
Expires 1 month from now
1 views · 0 interested
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umiami
Coral Gables