Production Support Engineer

About the role

The Production Support Engineer supports manufacturing operations in Watertown, WI by providing technical expertise, troubleshooting production issues and driving continuous improvement. The role maintains quality documentation, analyzes product and process failures, supports safety and compliance programs, implements corrective actions and ensures production tools and test equipment work effectively. It partners with manufacturing, quality, engineering and other internal stakeholders to improve product quality, efficiency and workplace safety.

Key responsibilities

• Maintain, collect and report production quality documentation and records.
• Provide frontline technical support by troubleshooting and analyzing electro-mechanical components, assemblies and systems.
• Maintain and regulate production support tools and required test equipment.
• Analyze in-house production failures, determine root causes and implement corrective actions.
• Investigate installation failures and implement corrective and preventive actions.
• Collaborate with stakeholders to resolve technical issues and improve manufacturing processes.
• Support continuous improvement, including housekeeping, tooling enhancements, line layout optimization and procedure updates.
• Incorporate ergonomic and safety considerations into tools, equipment and methods.
• Promote compliance with ISO, UL, OSHA and other standards, conduct process audits and support quality and production training.
• Assist with product line transfers, supplier evaluations and manufacturing improvement projects.

Required profile

• Associate degree in Engineering Technology, Manufacturing Technology, Industrial Technology or a related field preferred.
• At least one year of related manufacturing, production support, quality or engineering experience, or an equivalent combination of education and experience.
• Working knowledge of quality standards, manufacturing best practices and continuous improvement methodologies.
• Understanding of ISO, UL, OSHA and other regulatory requirements.
• Ability to use hand tools, power tools and production test equipment, and to work with basic math, engineering principles and data analysis.
• Ability to work safely in a manufacturing environment and occasional domestic and international travel may be required.

Required skills

• Proficiency with Microsoft Office and other business software.
• Strong troubleshooting skills for electro-mechanical products and systems.
• Ability to interpret technical instructions, schematics, drawings and diagrams.
• Strong analytical, problem-solving, communication and organizational skills.

What we offer

• Pay range of $57,000-$72,000, adjusted for experience, location and other factors.
• 401(k) plan with a 2.5% employer match up to 6% of contributions.
• Medical, dental, vision and life insurance options, plus FSA, dependent care and disability coverage.
• Paid vacation, sick days and holidays, professional and education assistance, annual bonus opportunity and internal promotion opportunities.