Pro Sales Manager - St. Louis

About the role

The Pro Sales Manager leads a team of Pro Account Representatives who drive outside sales and profitability growth through Managed Accounts for a market. The role has direct accountability for managing portfolios of professional customers, building pipelines for targeted customers and converting leads into incremental sales. It reports to the Regional Pro Sales Manager and typically has seven direct reports.

Key responsibilities

• Execution (20%): drive Pro performance in growth, profitability and customer satisfaction, deliver consistent portfolio execution, identify and implement best practices, and run weekly sales updates, monthly and quarterly business reviews
• Leadership (40%): guide the Outside Sales team on regional professional sales, lead market-based change, coach and train Pro Account Representatives through customer visits and Salesforce.com use
• Planning (20%): understand the competitive environment, develop strategies to win across Pro customer segments and departments, and build an operating plan to meet sales targets
• Customer service (20%): build strong relationships and a deep understanding of Pro customer needs

Required profile

• Age 18 or older and legally permitted to work in the United States
• 3+ years of previous leadership experience; preferred: 4+ years in account management or sales management, and 4+ years in the home improvement or home building industry
• Bachelor's degree or equivalent in a field related to the job
• Experience in a fast-paced retail environment
• Typical travel of 5% to 20% overnight; mostly sitting, standing or walking, with occasional lifting of moderate-weight equipment

Required skills

• Preferred: working knowledge of Microsoft Office Suite
• Preferred: working knowledge of the IBM computer system used by The Home Depot stores
• Preferred: ability to collaborate with cross-functional teams, negotiate, handle complaints and resolve disputes