Principal Business Analyst - Digital Commerce

About the role

Keurig Dr Pepper is hiring a Principal Business Analyst in Frisco, Texas, focused on digital commerce platforms such as Commerce Cloud and eB2B. The role works with engineering, system integrators, QA and change management teams to validate releases and ensure delivered functionality meets commerce KPIs.

Key responsibilities

• Design and run functional, integration and user acceptance testing (UAT) across Commerce Cloud, eB2B and downstream systems such as pricing, OMS, fulfillment and ERP.
• Collaborate with Engineering, System Integrators, QA and Change Management to triage defects, validate fixes and certify release readiness.
• Share lessons learned on performance and reliability with developers, other SREs, operations and project management teams.
• Take part in Agile ceremonies: backlog refinement, sprint planning, sprint reviews and go-live readiness discussions.
• Give input on release decisions based on business readiness, customer impact, change risk and quality outcomes.
• Ensure delivered functionality matches commerce KPIs (conversion, order success, adoption, accuracy, customer experience).
• Support and influence DevOps and CI/CD practices, including test automation, environment readiness and release validation.

Required profile

• Bachelor's degree in a related field (e.g. Computer Engineering, Information Systems) or equivalent education and experience.
• Typically 8+ years in business analysis, quality assurance or a hybrid BQA role supporting enterprise platforms.
• 5+ years in the DSD industry and Tell Sell experience preferred.
• Demonstrated hands-on experience with digital commerce, ordering or customer-facing platforms (eCommerce, eB2B, tell sales, portals, sales ordering systems).
• Experience validating end-to-end order-to-cash or order lifecycle flows across integrated systems.
• Fluent English; experience in DevOps and Agile environments preferred.

Required skills

• Proven ability to turn business requirements into clear, testable acceptance criteria.
• Strong communication with Product, Engineering, QA and business stakeholders.
• Analytical, critical thinking, process modeling and decision-making skills.
• Experience with Salesforce platforms, preferably Commerce Cloud, B2B Commerce or integrated eB2B solutions; Salesforce Commerce Cloud, OCM or related certification preferred.