Patron Services Support Staff

About the role

This part‑time, paraprofessional position supports patrons across all public service desks at the Marion Public Library, including circulation, reference, technology, children’s, teen, and drive‑up windows.

Key responsibilities

• Assist patrons with accessing physical and digital collections, placing holds, interlibrary loan requests, and creating new accounts.
• Provide reference, readers' advisory, and technology support, troubleshooting printers, copiers, computers and online resources.
• Handle cash transactions, resolve patron disputes, and uphold library policies at all service points.
• Perform routine library tasks such as processing, sorting, routing materials, and occasional bookmobile shifts.

Required profile

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Basic computer skills, internet information retrieval, and familiarity with library resources.
• Iowa State Library Accreditation (or obtain within one year) and a valid Iowa driver’s license.
• Ability to work flexible hours, including evenings, weekends and occasional overtime.

Required skills

• Proficiency with standard office software, web browsers and applications.
• Experience using computers, printers, copiers and personal mobile devices.