Patient Services Representative

About the role

The Patient Services Representative provides essential clerical and administrative support to physician practices, serving as the first point of contact for patients and healthcare providers. This role ensures accurate registration, insurance verification, and scheduling to deliver a high‑quality patient experience.

Key responsibilities

• Gather patient information for registration, verify insurance authorizations, and process medical record releases.
• Schedule, confirm, and manage patient appointments while maintaining an efficient workflow.
• Perform clerical functions such as scanning, billing, filing, referrals, and managing work queues.
• Conduct patient outreach via telephone and EMR messaging and support use of the LVHN patient portal.

Required profile

• High School Diploma/GED and at least 1 year of customer service experience.
• Ability to adapt to changing priorities, maintain accuracy, confidentiality, and handle cash transactions.
• Proficiency with computers and willingness to learn EMR workflows during orientation.

Required skills

• Proficient computer skills.
• Experience with electronic medical record (EMR) systems.
• Cash handling and basic financial transaction processing.