Patient Services Representative

About the role

The Patient Services Representative provides front‑line clerical and administrative support for physician practices within Lehigh Valley Health Network. This position serves as the first point of contact for patients and providers, ensuring a smooth and courteous experience from registration through checkout.

Key responsibilities

• Gather and verify patient information for accurate registration, check‑in, and insurance authorizations.
• Schedule, confirm, and manage patient appointments while maintaining an efficient daily provider schedule.
• Process billing, scanning, filing, referrals, and other clerical tasks in a timely manner.
• Perform patient outreach via telephone and EMR messaging, and assist with patient portal education.
• Stay current on insurance coverage changes and ensure compliance with confidentiality and accuracy standards.

Required profile

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities while maintaining detail‑oriented accuracy.
• Capability to handle cash and other payment methods accurately.

Required skills

• Proficient computer skills.
• Experience with electronic medical record (EMR) workflows.
• Ability to educate patients on the LVHN patient portal and its features.