Patient Services Outbound Representative

About the role

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Key responsibilities

• Conduct outbound calls to support patients with activating their monitoring devices and provide technical assistance as needed.
• Manage daily and weekly patient call lists, coordinating with clinics and account executives to resolve service delays, cancellations, and patient needs.
• Meet key performance indicators and maintain high-quality standards in a collaborative, team‑based environment.

Required profile

• High School Diploma or vocational education.
• At least 6 months of customer service experience, preferably in a call‑center or high‑volume support environment.
• Strong communication skills with professionalism, empathy, and patience.

Required skills

• Proficiency in Microsoft Office applications.
• Technical acumen and ability to navigate multiple technical platforms simultaneously.
• Experience troubleshooting and providing technical support (preferred).

What we offer

• Pay range $16.00‑$24.00 per hour.
• Comprehensive Philips Total Rewards benefits including PTO, 401k match, HSA, stock purchase plan, education reimbursement.
• Training program of 6 weeks followed by a 3‑week ramp‑up period.