Patient Registration Representative (Onsite)

About the role

R1 RCM is recruiting an onsite Patient Access Representative for Ascension Sacred Heart Emerald Coast in Miramar Beach, Florida. The role is the first point of contact for patients, helping them get fast, compassionate and accurate access to care. It is described as a frontline healthcare customer service position, with a Monday to Friday schedule from 7:00 am to 3:30 pm. No healthcare background is needed, as training is provided.

Key responsibilities

• Assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Minimise delays in registration and answer questions with confidence, clarity and compassion
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and give cost estimates when applicable
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow

Required profile

• High School Diploma or GED
• Ability to pass a background check, drug test and meet vaccination requirements
• Customer service experience, communication and interpersonal skills, and composure in a fast-paced setting
• Ability to multitask, prioritise and shift priorities based on patient needs
• Experience with patient access, medical registration, insurance verification or front desk is a plus but not required

What we offer

• Base pay of $16.00 - $21.10 per hour, depending on role, level, location, experience and education
• Training in healthcare administration and patient access, with exposure to revenue cycle, insurance processes and hospital operations
• A team environment focused on innovation, collaboration and patient experience