Patient Access Supervisor - Emergency Department

About the role

R1 partners with hospitals and health systems to improve the patient experience while driving operational excellence in revenue cycle operations. It is seeking a Patient Access Supervisor to lead registration and patient access teams within the Emergency Department at Intermountain Primary Children's Hospital in Salt Lake City, Utah. The shift is Monday to Friday, 10:00 AM to 6:30 PM.

Key responsibilities

• Lead and support Patient Access associates across registration, admissions and patient intake functions.
• Monitor daily operations to ensure timely, accurate patient registration and insurance verification.
• Manage staffing schedules and productivity to meet operational goals and patient volume demands.
• Coach, mentor and develop team members, conduct performance reviews, give feedback and support employee engagement.
• Analyze operational and quality metrics and implement improvement initiatives.
• Partner with hospital leadership to drive patient satisfaction, operational efficiency and revenue cycle performance.
• Maintain knowledge of payer, insurance and regulatory requirements affecting Patient Access operations.
• Take part in an on-call supervisor rotation to support hospital operations as needed.

Required profile

• Experience leading or supervising teams in Patient Access, Registration, Admissions, Emergency Department Registration or related hospital operations.
• Experience within a hospital, health system or acute care environment.
• Knowledge of revenue cycle processes including registration, eligibility verification, insurance benefits, authorizations and patient financial clearance.
• Strong leadership, coaching and team development skills, and ability to manage multiple priorities in a fast-paced setting.
• Excellent communication and customer service skills.

Preferred qualifications

• Previous Patient Access, Registration, Admitting or Revenue Cycle leadership experience.
• Experience managing quality assurance programs and operational performance metrics.
• Bachelor's degree in Healthcare Administration, Business Administration or a related field.

What we offer

• Base pay range of $55,000 to $72,717.75 per year, depending on role, level, location, experience and education.
• Eligibility for an annual bonus plan at a target of 5%.
• Career growth opportunities and a competitive benefits package.