Patient Access Representative – Gulf Coast, MS

About the role

The Patient Access Representative greets patients and guests, both by phone and in person, and manages the scheduling, registration, and admission process. This role ensures accurate patient data, verifies insurance, and handles point‑of‑service collections while maintaining confidentiality and professionalism.

Key responsibilities

• Provide courteous customer service to patients, guests, and families.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission.
• Gather and input demographic and financial information, explain insurance benefits, and collect co‑pays, deductibles, and self‑pay amounts.
• Perform insurance verification via electronic, telephone, or web applications.
• Balance cash drawer daily, prepare deposit slips, and close cash at shift end.
• Maintain compliance with federal, state, and local regulations and privacy standards.

Required profile

• High school diploma or equivalent; Associate’s degree preferred.
• Minimum 1 year experience in a hospital, clinic, medical office, or customer‑service environment.
• Knowledge of healthcare insurance benefits, payer guidelines, and billing regulations.
• Ability to work collaboratively with other departments and handle high‑stress situations.

Required skills

• Proficiency with Windows‑style applications and data‑entry software.
• Computer skills for retrieving and entering patient information.
• Experience with insurance verification systems.
• Cash handling and financial analysis capabilities.