Part‑Time Customer Service Agent at Burbank Airport

About the role

Southwest Airlines is looking for friendly, customer‑focused individuals to join its ground operations team at Burbank Airport (BUR). As a part‑time Customer Service Agent you will be one of the first faces travelers see, helping them check‑in, answer questions, and navigate any travel changes.

Key responsibilities

• Assist passengers at ticket counters, gate areas, and baggage service offices.
• Provide accurate information on flight status, reservations, and airline policies.
• Handle check‑in, boarding, and baggage inquiries efficiently.
• Support customers during delays, cancellations, or schedule changes with empathy and clear communication.
• Maintain a clean, organized work environment and follow safety procedures.

Required profile

• Residency in the State of California.
• Ability to work 32 hours per week across 5 days, with shift premiums and overtime as needed.
• Willingness to complete 4‑6 weeks of training (8 hours per day, 5 days a week).
• Strong teamwork, patience, and a positive attitude.

Required skills

What we offer

• Hourly pay of $20.22 with potential increases per collective bargaining agreement.
• Free standby travel on Southwest flights for you and eligible dependents.
• 401(k) match up to 10% of eligible earnings and profit‑sharing opportunities.
• Competitive health insurance coverage starting day 1 of employment.
• Access to retirement savings plan and other employee benefits.