Parts Specialist - Retail Customer Service

About the role

O'Reilly Auto Parts is hiring a Parts Specialist for its store in Ardmore, Oklahoma. The role provides retail and installer customers with a high level of service and supports store management with assigned tasks. Bilingual candidates are encouraged to apply.

Key responsibilities

• Greet retail and walk-in customers promptly and help them select merchandise
• Answer phone calls, look up parts and quote prices, recommend premium and related items, and offer the Low-Price Guarantee
• Assist managers and installer service specialists with professional customers
• Maintain the cash drawer, handle cash and checks, make change and process credit card transactions
• Process exchanges and returns, and resolve customer complaints in a friendly way
• Complete the daily image maker, planogram updates, freight receipt, stocking, fronting and facing, and cleaning
• Help with returns to the distribution center, monthly stock adjustments and inventory cycle counts
• Perform in-store services such as installing wipers, testing and charging batteries, scanning trouble codes and replacing headlight capsules where state and local laws allow
• Occasionally drive a delivery vehicle when business needs dictate

Required profile

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly and professional customer service
• Able to multitask between phone and in-store customers
• ASE certification and fluency in multiple languages (Spanish highly desired) are desired

Required skills

• Familiarity with automotive parts, cataloging and the Weatherly index system is desired
• Familiarity with automotive sales or service is desired

What we offer

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental and vision insurance with optional FSA
• Tuition assistance and team member wellbeing programs
• Career growth opportunities