Parts Specialist

About the role

O'Reilly Auto Parts is hiring a Parts Specialist for its Galesburg, Illinois store. The role provides retail and installer customers with a high level of service and supports store management with assigned tasks. Pay is $14.00-$18.00 per hour, with possible additional premiums.

Key responsibilities

• Greet retail and walk-in customers promptly and help them select merchandise
• Answer phone calls, look up parts and quote prices, recommend related items and offer the Low-Price Guarantee
• Assist managers and installer service specialists with professional customers
• Maintain the cash drawer, handle cash and checks, make change and process credit cards
• Process exchanges and returns, and resolve customer complaints
• Complete the daily image maker, planogram updates, stocking, cleaning and freight receipt
• Help with returns to the distribution center, monthly stock adjustments and inventory cycle counts
• Run the brake lathe and other test equipment after training, and perform in-store services such as battery testing and headlight capsule replacement where allowed
• Occasionally deliver goods by vehicle, meeting company driving requirements

Required profile

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly and professional customer service
• Able to multitask between phone and in-store customers
• ASE certification desired

Required skills

• Familiarity with automotive parts, cataloging and the Weatherly index system desired
• Experience in automotive sales or service desired

What we offer

• Paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental and vision insurance with optional FSA
• Tuition assistance and team wellbeing programs
• Career growth opportunities