Partner Development Business Analyst

About the role

The Partner Development Business Analyst supports the Partner Development team through business analysis, operational oversight and process improvement. The role ensures that the systems, reporting and workflows supporting partner management and revenue growth are accurate, efficient and scalable. It works across Salesforce, reporting, contracts, customer support, finance and project management, and includes managing a small portfolio of high school and junior college partners, with a pathway toward future Partner Development Manager opportunities.

Key responsibilities

• Manage post-sale contract and operational workflows so completed deals move accurately between internal systems and teams.
• Analyze partner performance, revenue trends, sales pipeline health, renewals and operational metrics to spot risks and opportunities.
• Lead the design, implementation, documentation and continuous improvement of business processes in Salesforce, contract management systems, Jira, Taskland and related platforms.
• Establish Salesforce governance standards, monitor data integrity and fix issues affecting CRM accuracy.
• Coordinate Partner Development initiatives across Finance, Operations, Product, Design, Support, SIDEARM Extended and other teams.
• Evaluate and help prioritize Tier 2 customer support issues, coordinating follow-up and escalation.
• Identify operational risks, process gaps, reporting issues and workflow bottlenecks and implement solutions.
• Develop dashboards, reports and analyses for decision-making.
• Manage a small portfolio of high school and junior college partners, including renewals, proposals, account management and revenue growth.
• Support accounts receivable follow-up and collections coordination with Finance and Partner Development.

Required profile

• Bachelor's degree required.
• 2+ years of experience in business analysis, sales operations, revenue operations, commercial operations, project management or a related field.
• Proven ability to analyze business performance and recommend practical solutions.
• Strong organizational and project management skills, able to work independently on multiple priorities.
• Excellent written and verbal communication and the ability to influence across teams.

Required skills

• Strong Salesforce experience, including CRM governance, sales pipeline management, reporting and data integrity.
• Advanced Microsoft Excel and business reporting tools.
• Preferred: Jira, Taskland or similar tools; SaaS, sports technology, education technology or related environments.

What we offer

• Medical, dental, vision, HSA, life insurance and other plans.
• Paid time off of at least 10 days per year, including parental leave and 20 paid holidays.
• 401(k) match and short/long term disability coverage.